Privacy

Overview

Freight Pilot helps carriers, dispatchers, and owner-operators organize truck profiles, load opportunities, route options, lane history, and planning results. This policy explains the information we collect, how we use it, and how to contact us about your data.

Information We Collect

• Account information provided through our authentication provider, such as your name, email address, and user identifier.
• Truck and operating information you enter, including equipment type, mpg, and home-base location.
• Load data you enter, paste, upload, or process through assisted import, including origins, destinations, rates, miles, brokers, dates, and notes.
• Planner usage information, including route options generated, saved planner runs, favorites, selected settings, exports, errors, rate-limit events, and request IDs.
• Location lookup and route-estimation data needed to normalize entered cities, estimate mileage, estimate drive time, estimate tolls, show route previews, and support planning features.
• Feedback, support messages, and optional contact information you send to us.
• Plan, entitlement, and usage-limit information needed to provide free, trial, founder-access, and paid-plan features.
• Network Directory profile submissions, including company name, company type, service areas, equipment preferences, website, description, preferred contact method, and contact details you choose to submit.

How We Use Information

• To provide route planning, load comparison, lane scoring, import, and account features.
• To create de-identified and aggregated lane intelligence when privacy thresholds are met.
• To combine your authorized data with conservative baseline market profiles when account or network history is limited.
• To secure the service, prevent misuse, troubleshoot errors, and enforce usage limits.
• To improve product quality, onboarding, import workflows, planner explanations, and support.
• To review, moderate, approve, reject, archive, and display Network Directory listings.
• To communicate with you about your account, support requests, product updates, or service issues.

Network Directory Listings

If you submit a company profile to the Freight Pilot Network Directory, information intended for publication may become visible to other users or the public after review. Signed-out visitors may see limited listing information such as company name and company type. Signed-in users may see additional listing details, including contact information you submitted for publication. Do not submit private, confidential, or third-party contact information unless you are authorized to make it public.

Service Providers

We use trusted infrastructure and product providers to operate Freight Pilot, including hosting, database, authentication, email, geocoding, route-estimation, logging, payment and subscription management, and optional AI services for explanations or import assistance. For example, Freight Pilot may use providers such as Clerk for authentication and billing, Stripe for payment processing, database and hosting providers for application data, Google services for location and route-related features, Resend or similar email providers for support messages, and AI providers for optional explanations. These providers process information only as needed to operate the service. Freight Pilot does not sell your personal information.

Payments And Billing Data

Paid subscriptions, checkout, payment methods, invoices, discounts, cancellations, and subscription changes are handled through Clerk Billing with Stripe payment processing. Freight Pilot does not intentionally collect or store full payment-card numbers on its own systems. Payment and billing information is processed by those third-party providers according to their security, privacy, and compliance practices. Freight Pilot stores or receives only the limited billing, plan, entitlement, and transaction information needed to operate your subscription, enforce plan limits, provide support, and maintain business records.

AI And Route Preview Features

If you use AI explanation or assisted import features, relevant planner inputs, route summaries, pasted rows, or uploaded load data may be sent to an AI provider to generate a plain-language explanation or editable import preview. If you use route preview, geocoding, or route-estimation features, relevant location and route information may be sent to mapping or route providers. These features are intended for planning support and may be limited by plan, availability, or provider rules.

Data Retention And Deletion

We keep account, load, lane, and usage data while your account is active or as needed to operate, secure, and improve the service. Demo data, imported observations, saved planner results, feedback, and support records may also be retained for product operation, troubleshooting, abuse prevention, and support history. To request data deletion or ask questions about stored data, contact support@freightpilotapp.com. We may retain limited records where required for security, legal compliance, dispute resolution, or backup integrity. We aim to respond to deletion requests within 7 business days and complete reasonable deletion requests within 30 days.

Security

We use reasonable technical and operational safeguards, including authenticated access, production security settings, rate limits, and provider-managed infrastructure. No internet service can be guaranteed perfectly secure, so please contact us promptly if you believe your account or data may be at risk.

Contact

Questions, privacy requests, and deletion requests can be sent to support@freightpilotapp.com. If you believe your account or data has been accessed without authorization, contact us promptly so we can investigate and take appropriate action. Freight Pilot is operated by Freight Pilot Technologies LLC, 116 S Northwest Hwy #164, Barrington, IL 60010.