Freight Pilot
Trust & Safety
How Freight Pilot handles decision support, data, and responsible use.
Freight Pilot Is A Decision Intelligence Layer
Freight Pilot is designed to augment existing workflows, not replace dispatch judgment, load review, broker confirmation, carrier operations, or regulatory compliance. Users bring authorized loads from their existing tools; Freight Pilot helps show which loads are worth a closer look and how they might chain together profitably.
What The App Estimates
- Estimated route profit from entered rates, mileage, fuel assumptions, and planning settings.
- Estimated road miles from coordinates, a configurable road-distance factor, and optional route-estimation providers where available.
- Estimated tolls, fuel impact, and drive time where route data or fallback assumptions are available.
- Operational penalties such as empty miles, backtracking, wait time, and low-confidence route signals.
- Lane scoring based on currently imported or entered loads, not live market guarantees.
- Freight Pilot Network Signals based on aggregated, anonymized lane observations when privacy thresholds are met.
- Freight Pilot baseline market signals from public freight context and conservative market buckets when observed history is limited.
- Optional AI explanations and assisted import previews that summarize or normalize user-provided data.
What Users Should Verify
- Broker details, rate confirmations, pickup and delivery appointments, and accessorials.
- Truck routing, road restrictions, tolls, fuel prices, parking, weather, traffic, and route feasibility.
- Hours of service, safety requirements, equipment compatibility, insurance, and operating authority.
- Whether imported third-party, marketplace, or market data may be used in Freight Pilot.
Network Directory Safety
Network Directory profiles are reviewed before publication, and Freight Pilot may display informational tags such as verified broker, verified carrier, or broker credit checked when support has reviewed available information. These tags can expire or be removed, and they are not guarantees. Users should still verify MC or DOT details, authority, insurance, credit, contracts, identity, and operating fit before relying on a listing.
Data Protection Practices
Freight Pilot uses authenticated accounts, production security guardrails, rate limits, upload limits, request IDs for troubleshooting, and provider-managed infrastructure. Freight Pilot stores sensitive configuration values through managed secret systems and does not intentionally expose secrets in source code or client-side pages.
AI, Maps, And External Providers
Some features rely on external providers for authentication, hosting, geocoding, route estimates, route previews, email, billing and payments, AI explanations, or assisted import assistance. Provider availability, limits, pricing, and output quality may affect certain Freight Pilot features. When a provider is unavailable, Freight Pilot may use fallback estimates or show that a detail is unavailable.
Lane Intelligence Sources
Freight Pilot labels lane intelligence by source where practical: your history, qualified anonymized network signal, or Freight Pilot baseline. Baseline signals are conservative estimates from public freight context and documented operating patterns. Network signals are aggregated and anonymized, and Freight Pilot does not show another user's exact loads, brokers, private rates, or account-specific activity.
Data Requests
To request help, report a concern, or ask for account/data deletion, contact support@freightpilotapp.com. Include the email address used for your Freight Pilot account so we can locate the correct records. If you believe your account or data may be at risk, contact us promptly so we can investigate.