Freight Pilot
How Freight Pilot handles decision support, data, and responsible use.
Freight Pilot is designed to augment existing workflows, not replace dispatch judgment, load review, broker confirmation, carrier operations, or regulatory compliance. Users bring authorized loads from their existing tools; Freight Pilot helps show which loads are worth a closer look and how they might chain together profitably.
Network Directory profiles are reviewed before publication, and Freight Pilot may display informational tags such as verified broker, verified carrier, or broker credit checked when support has reviewed available information. These tags can expire or be removed, and they are not guarantees. Users should still verify MC or DOT details, authority, insurance, credit, contracts, identity, and operating fit before relying on a listing.
Freight Pilot uses authenticated accounts, production security guardrails, rate limits, upload limits, request IDs for troubleshooting, and provider-managed infrastructure. Freight Pilot stores sensitive configuration values through managed secret systems and does not intentionally expose secrets in source code or client-side pages.
Some features rely on external providers for authentication, hosting, geocoding, route estimates, route previews, email, billing and payments, AI explanations, or assisted import assistance. Provider availability, limits, pricing, and output quality may affect certain Freight Pilot features. When a provider is unavailable, Freight Pilot may use fallback estimates or show that a detail is unavailable.
Freight Pilot labels lane intelligence by source where practical: your history, qualified anonymized network signal, or Freight Pilot baseline. Baseline signals are conservative estimates from public freight context and documented operating patterns. Network signals are aggregated and anonymized, and Freight Pilot does not show another user's exact loads, brokers, private rates, or account-specific activity.
To request help, report a concern, or ask for account/data deletion, contact support@freightpilotapp.com. Include the email address used for your Freight Pilot account so we can locate the correct records. If you believe your account or data may be at risk, contact us promptly so we can investigate.